At SouthCoast Internet, we’ve been providing professional web services for a long time so know the questions that might be on your mind.  To get you the best answer the quickest way possible, we’ve created this FAQ page and answered the majority of questions that people have asked when getting a new website (or our other services).

Click a category title below to expand the section and see all the questions.

If you have a question that is not answered below, please get in touch with us and we’ll get back to you with an answer (and we’ll add it to this page).

Web Design

What does a website cost?

The cost to create a custom website at SouthCoast Internet will depend on a couple of different factors. The type of website you require, the additional services and features that you would like to add and any other extra content or modifications you require will all be considered. Because each website we design and develop is customized to the unique needs and specifications of each client, our team will provide you with a quote for our services in advance of any work being done.

Another company says they can build a web site for us for $200. Why shouldn't we use them?

While there are other services who sell low-cost websites to their customers, the quality of those websites must be considered. In other words, you do get what you pay for. A low-cost website is traditionally what we call in the business a “cookie cutter” design that most likely looks very similar and performs exactly the same as all of the other websites that the company produces. At SouthCoast Internet, each client receives an individual professional design using a custom development approach, along with additional options, such as top notch management and support, web hosting services and other e-commerce industry solutions. When you compare what we offer to those “other guys,” you will quickly see the difference in the professional quality of the services that we provide.

How does the web development process work?

At SouthCoast Internet, we evaluate each client’s individual needs and work directly with them to create a unique property that showcases their business or organization, and fully displays their brand in color, style and design. We will start by evaluating your current website or work with you to discuss plans for a completely brand new web project, identifying your goals and objectives to create a professional web strategy.

Does SouthCoast Internet provide copy writing services?

We have a team of professional writers who can create custom web copy, blog articles, product descriptions and more, according to your specifications. Speak with a representative to find out more about pricing structures for our copy writing services or to get a custom quote for the development of your new website.

Does SouthCoast Internet provide photography services?

Unless we are given custom photos from the client, our team integrates products from a top quality, reputable stock photo company to provide professional images for all of the websites and content that we create.

Does SouthCoast Internet provide web hosting services?

Since 1999, we have provided professional web hosting services to professional businesses and organizations nationwide. We provide round the clock monitoring of our services to ensure a 99.9 percent guaranteed up-time for our clients. Click here to learn more about web hosting.

How long will it take for my website to be completed?

The amount of time that it takes for your website to be completed will depend on the size of the website, the amount of custom work that needs to be done and the level of involvement that you and your staff have in providing us with the information that we need to create an effective website. When our staff provides you with a cost quote, they will give you an estimated completion date as well that is based on the unique needs of your project.

How should I supply the content for my website?

Most types of content can be emailed directly to SouthCoast Internet for use in constructing your brand new website. Speak with your representative to find out about any alternative methods for sending images, text and other types of files that you wish to be included.

Other than the quoted price, are there any other costs/additional fees?

Any additional costs and fees will be discussed ahead of time and included in with your quote. If you choose to add on extra services, functions, industry solutions or features to your website after the initial quote has been given and work has started on your web project, our team will give you a quote for those extra costs and fees.

How do I update my website?

SouthCoast Internet can make updates for you with continued web management services, however your website will be setup with WordPress, a system that will allow you to easily make updates on your own. Our team can even train you and your staff to use WordPress to make updates effectively and accurately, keeping your website looking and performing at its best.

Will be website look good on mobile devices?

SouthCoast Internet also offers mobile design services for businesses and organizations who wish to address the mobile market. Please speak with one of our representatives to find out more about all of the possibilities available with regard to mobile design.

How do I get email addresses associated with my website?

We provide you@yourdomain.com email addresses to all of our clients upon request. Just speak with your representative to create your own custom email address.

Is there training provided so I can learn how to edit my website?

Yes. Our team will help you and your staff learn how to make changes and add fresh content to your website via the WordPress system (CMS) program. Ask about our training program for more details.

How many pages can I have on my website?

There is no limit to the number of pages that you can have on your website. If you have a specific number in mind or would like to consult with our team of professional designers and developers about the structure and organization of your new website, make sure to express that when you give us a call or contact us about creating your brand new website.

I already have a website and I need it updated, can SouthCoast Internet help me?

Yes. Our team specializes in helping businesses and organizations update old or under-performing websites. We will begin the process of building your new website by working directly with you to evaluate your current website and find out what changes you want made, any problems or issues you might have, and suggest ways to make improvements that will directly benefit your business.

Can you re-design my existing website with a fresh look?

If you are looking to improve an existing website, SouthCoast Internet can absolutely do a re-design. In addition to giving it a fresh look, we can also add new features and function that will make it even more useful and valuable to your customers and other visitors.

Do I have to host with SouthCoast Internet?

No, you do not have to host with SouthCoast Internet. However, the benefits that come from hosting with our professional web hosting service are well worth considering. Our team will monitor your account 24 hours a day, 7 days a week, providing updates, security, making repairs, adjustments and providing other services that keep your website up and running with a guaranteed 99.9 percent up-time.

What is your payment policy and how do I pay?

We accept all major credit cards and checks for payment at SouthCoast Internet. Payment for web design and development project, such as new websites or website re-designs, are based on a 50 percent deposit at start and a 50 percent balance at the end. All hosting is paid monthly. Clients receive an emailed invoice which is due by the 10th of the month and can be paid by credit card or check.

Once you complete website design, who owns the copyright to the site?

After our team completes the website design and it is paid for in full, the client completely owns the copyright to the site and can make changes or alterations to it as they desire.

I like site ***.com, can I have similar one?

While our designers and developers cannot copy a website design exactly for legal reasons, it is sometimes helpful to share websites that you admire with our team so they can have an idea of what elements you would like to see in your own custom website design.

Does SouthCoast Internet list my site in Google & other search engines?

We don’t just design websites, we create professional web strategies. The search engines are a part of this overall development process. Our team will optimize your website using the latest search engine optimization (SEO) techniques to ensure that your site gets the relevant ranking and listing from the search engines that it deserves.

Can you maintain my website for me after the initial website is finished?

Yes. We also offer fully managed design and hosting plans for our clients who request this type of service.

Do you make websites in Flash?

No, we focus on creating high-quality WordPress websites.

Web Hosting

How much is web hosting?

To see hosting package pricing, please visit our Web Hosting page.

How do I add more email addresses to my site?

Just contact your account representative at SouthCoast Internet and we will set them up for you, according to your specifications.

Is my website backed up? If so, how often?

Yes. We back up all hosted accounts on a daily basis.

How do I transfer files to my website?

Uploading photos, videos and other types of multimedia content is easy, just use the “Add Media” feature in the WordPress system. If you have any questions about adding content to your website, please send us a message.

Can I have additional domain names point to my hosting account/domain name?

Yes. Just let our team know and we will take care of it for you.

How is web hosting billing handled?

Billing is done on a monthly basis. Our billing department will mail invoices out at the beginning of each month and payment is due by the 10th. We accept credit cards and checks for payment.

Mobile Web Design

Why do I need a mobile website?

Businesses and organizations who want to stay competitive are actively creating websites that can be viewed and used across multiple platforms and different mobile devices. Consumer demand for mobile options is now at an all-time high.

What is the difference between a mobile website, responsive design and a mobile app?

A mobile website is a website that has been designed specifically for use on mobile devices. Responsive design is a website that is created to look good and function properly across all platforms, operating systems and devices without having to create a separate mobile web design. A mobile app is a small downloaded program or application that allows customers, clients, members or other visitors to interact in some way with the content you have provided.

Will I have to update my mobile website separately from my main website?

If you choose to create a separate mobile website from your traditional website then yes, you will need to make separate updates for each web property.

Will my mobile website look like my main website?

Our team can design your mobile website to look similar to your main website, including the colors, logos, styles and elements required to extend the brand of your business to mobile users.

What's the cost for a mobile website?

Because each mobile website we design and develop is customized to the unique needs and specifications of each client, our team will provide you with a quote for our services in advance of any work being done.

I don't think my customers are using mobile devices. Isn't that mostly for teenagers?

You might be surprised to find out that they do. As of January 2014, the Pew Internet Project revealed that 90 percent of all American adults have a cellphone and 58 percent of those own a smartphone with internet access and capabilities. 42 percent of American adults also own a tablet computer that gives them access to the mobile web. The same study also revealed that 60 percent of adult smartphone users in America claim to have accessed the internet via their mobile devices. Teenagers typically use mobile devices for texting, making phone calls, checking into interactive services and sharing on social media. Adult users are more likely to use mobile devices for access mobile websites, getting directions, contacting local businesses and downloading apps. Adults between the ages of 25-49 are also the primary demographic that uses mobile devices for reading and writing recommendations about consumer experiences.

How will people get to my mobile site?

When a person types in the address of your regular website on their smartphone or other mobile device, they will be automatically redirected to your mobile site. Search engines, such as Google and Bing, also list relevant mobile websites in their directories just as they would a non-mobile website. Adding a link to your mobile website on your traditional website can also help bring mobile traffic to your mobile design.

Content Production

Why should I have my website content written by SouthCoast Internet?

There are many advantages to having your website content written by a professional writer. The words on your site are used to sell the visitor on your brand, products and services. They set the tone, let the visitor know what you have to offer and provide the information necessary to make the sale. Words are also used to establish your web pages as being relevant to what it is that you are selling. Web pages that are rich in relevant keywords and key phrases will get higher placement in the search engines. Effectively optimizing your website content for the search engines is a great way to increase traffic organically.

How much does website content production cost?

The content that is created for each website is done custom, according to the needs of the client. Our team will provide you with a quote for our services in advance of any work being done. The number of pages you need created and the type of written content that you require will help to determine the cost.

How does the website content production process work?

Our team will evaluate your current website or any copy that you have available to ensure that it is properly optimized for the search engines. We will work closely with you and your team to determine your goals, as well as any specific content topics that you want included. Our writers don’t just write words for your site, they also research successful competitors within your industry to identify relevant keywords and key phrases that can be used to help to boost your visibility. These words are then carefully incorporated into your website content to provide the maximum benefit.

Will SouthCoast Internet produce content for my website that another company designed?

Yes, our team can be hired to produce content for an existing website that we did not build.

What's the difference between writing web content vs. print?

Web content is similar to print copy in that the quality of the writing is very important to the success of the overall project. However, with web content, special attention is paid to the keywords and key phrases that are used in the text to ensure greater relevance and visibility in the search engines.

How long will it take for my website to rank #1 for a particular keyword?

No content producer or search engine optimization service can guarantee a #1 rank for a particular keyword or phrase. A first page ranking or top ten listing for a brand new website can take a period of days, weeks or longer, depending on the amount of other websites that are also effectively competing for listings in the same category or industry. If you have any questions about a specific keyword or key phrase, speak with one of our representatives for a more in-depth analysis and evaluation.

Can I see examples of your content production work?

Yes. Just ask one of our representatives and we will send you some examples of our content production work in-action from one of our client websites.

Search Engine Optimization (SEO)

How Long Does it Take to Get to the Top of the Search Engines?

A first page ranking or top ten listing for a brand new website can take a period of days, weeks or longer, depending on the amount of other websites that are also effectively competing for listings in the same category or industry. If you have any questions about a specific keyword or key phrase, speak with one of our representatives for a more in-depth analysis and evaluation.

What are the benefits of getting top search engine placement?

The higher your web page ranks in the search engines for a relevant keyword or key phrase, the more traffic you are likely to get to your website as a result.

Why can't I find my website on Google?

Certain factors can hinder the success of a website or web page within the search engines. The structure, design, navigation, accessibility and content all play a part in ranking. If your website has issues in any of these areas, it might have been rejected by the search engine robots. Compliant HTML, use of relevant keywords and key phrases, accessible designs, simple navigation and other essential elements can help to increase the ranking and visibility of your website on Google.

How much does SEO cost?

All of the work that we do at SouthCoast Internet is custom, according to the unique needs of the client. Our team will provide you with a quote for our services in advance of any work being done.

How does SEO work?

There are many different techniques used with SEO to improve the ranking and visibility of your website and web pages in the search engines. Our team will work with you to identify the areas that need improvement, research the top keywords and key phrases used by your successful competitors, and use all of that information to optimize your website to improve your listing.

How do I choose the right keywords?

Having an understanding of the products and services that you sell, as well as the industry that your business or organization works in, will contribute greatly toward the choice of keywords and key phrases used throughout your website. Our team will work with you to identify the things that need to be improved or fine-tuned through the use of more relevant and targeted keywords and key phrases.

Do I Get Monthly Reports?

SouthCoast Internet can provide our clients with monthly reports from Gogle Analytics to show improvements on listings within the search engines for desired keywords and key phrases, upon request.

What is duplicate content?

One of the reasons why custom content is so important is that duplicate or copied content can hurt your ranking. If you simply copy and paste the text used by a competitor into your website, the search engines will penalize you for using the same wording. Not only is this considered stealing, but it can also cause damage to your reputation. This is also true of product and service descriptions used by multiple websites. The more you are able to create a truly custom experience on your website, the better your results and ranking will be.

Does linking to other websites help or hurt SEO?

There are two schools of thought on this issue. Some SEO experts believe that linking to outside websites that share relevance with your website can be beneficial in the search engines, while others believe this to be nothing more than a traffic leak.

Email Marketing

What is Email Marketing?

Email marketing is the process of sending bulk email to previous or current customers, as well as site visitors who opt-in to receive contact from your website, for the purpose of increasing traffic and sales. Opt-in mailers can be used to send information about new products or services, advise customers about sales and discounts, feature information about a special event or opportunity and serve simple, straight-forward advertising.

Can SouthCoast Internet handle all aspects (creating/sending/etc..) of my email newsletter?

Yes. We can help you design, write, send and monitor your company or organizations email newsletter or mailing campaign.

I already have an email list, can Southcoast internet import and use that?

Yes. Speak with your representative about integrating your existing email list into our email marketing services and support.

What will the email look like? Will it look like my website?

We can design a custom email marketing template to be used to share information with the people on your mailing list. It can be designed with the colors, logo and style of your website to further establish your brand and allow your customers or members to quickly identify the mailer as coming from your organization. We can also create a custom template that looks nothing like your website, if that is your desire.

Can SouthCoast Internet add a signup form to my website to grow my list?

Yes. We can create a number of custom forms that can be used by visitors and customers to join your email marketing mailing list.

Is it better to rent / buy an email marketing list or to create it by myself?

It is much better to create your own custom email marketing list from customers and actual visitors to your website than to purchase an email marketing list from a broker. While many will claim great results from these resources, a mailing list that includes people who have opt-in to receive newsletters and other mailings from your business or organization will have a greater success than one that is sent blind to an unknown list. Studies show that consumers are more likely to open an email newsletter that they signed up to receive than one that just shows up in their inbox.

How can I measure the impact of my Email Marketing?

SouthCoast Internet provides our email marketing clients with complete statistics on every campaign that you send through our email marketing system. This includes the number of emails that were opened, bounced, shared or clicked. We can also tell you how many customers opted out of your mailing list and when they opted out so you can identify any issues with your marketing campaign.

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